Privacy Policy

We collect information you provide directly to us, information collected automatically, and information from third parties.

• Account information including name, business name, email address, phone number, and billing details
• Communications you exchange with customers through our platform including messages, call records, and review responses
• Usage data such as IP address, browser type, device identifiers, pages viewed, and timestamps
• Cookies, pixels, and similar tracking technologies as described in our Cookie Policy
• Information from integrations you authorize such as CRM, calendar, payment, and marketing tools

• Provide, operate, maintain, and improve the C0nn3ct platform and services
• Process transactions, send invoices, and manage billing
• Send transactional and service-related communications
• Send marketing communications where permitted by law and with your consent where required
• Detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity
• Comply with legal obligations, enforce our agreements, and protect our rights

We process personal information based on contract performance, legitimate business interests, your consent where required, and to comply with legal obligations including federal and state law.

• Service providers and subprocessors who help us operate the platform under written confidentiality and security obligations
• Payment processors such as Stripe to process transactions
• Authorized integrations you connect to your account
• Authorities and legal parties when required by subpoena, court order, or applicable law
• Acquirers in connection with a merger, financing, acquisition, or sale of assets

Depending on your state of residence you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to opt out of certain sharing or targeted advertising. Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws have additional rights described in our state privacy notices.

We retain personal information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable law.

We maintain administrative, technical, and physical safeguards designed to protect your information including encryption in transit, access controls, monitoring, and employee training. No system is perfectly secure and we cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information please contact us so we can delete it in accordance with the Children's Online Privacy Protection Act (COPPA).

C0nn3ct operates from the United States. If you access our services from outside the United States your information may be transferred to, stored in, and processed in the United States subject to applicable safeguards.

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy with a new effective date and where required by law through direct notice.

C0nn3ct LLC, Legal Department. Email legal@c0nn3ct.com. We respond to verifiable privacy requests within the timeframes required by applicable law.